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Customer Service Representative I - Bilingual (Mandarin)

Company: Scantibodies Laboratory
Location: Santee
Posted on: September 11, 2020

Job Description:

Scantibodies Laboratory is looking for a customer-oriented service representative to act as a liaison, respond to inquiries, provide product information, and resolve any issues that our customers might face with accuracy and efficiency.-- Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.-- Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and "unassigned" customers.-- Be familiar with the top 10-20 products and top 30-50 customers of SLI.-- Be familiar with the product lines of the various production departments within SLI-- (i.e., who makes which products for order processing and technical support questions.)-- Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.-- Train on and remain current on SOP's for Front Office/Customer Service.------------------------ Participate in weekly (or as scheduled) Customer Service Meetings.-- Offer assistance and support to front office tasks as may be appropriate and requested from time to time (i.e., answer incoming phone calls, assist with mass mailings, etc-- Able to read, write and speak Mandarin Chinese and English.-- Assist in the drafting of documentation (MMD's, SOP's, etc.) as appropriate.-- Regular, reliable and predictable attendance.-- Such other related duties as may be required.Equipment Used:Multi-line Phone SystemPersonal ComputerGeneral Office EquipmentJob Specifications:High school diploma or equivalent required.-- College degree or College level courses in biology/chemistry and related subjects is preferred.Minimum one to two years customer service experience, with some experience in a related field desirable.-- (Grade level dependent on experience and skill level.)--Must possess excellent customer service, interpersonal, and phone skills.--Must be computer literate with word processing/data entry experience.--Knowledge of Word and Excel also required.--Must have good language/communication skills with the ability to draft and edit correspondence.--The desirable candidate must have flexibility to meet the needs of the customers, including a work schedule that may occasionally exceed the 8 hour day and the possibility of some travel, if required to best serve the customers and fill the position requirements.Working Conditions/Physical & Mental Demands:Busy customer service environment with moderate stress level.

Keywords: Scantibodies Laboratory, Santee , Customer Service Representative I - Bilingual (Mandarin), Sales , Santee, California

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