Special Order Representative
Company: HD Supply
Posted on: September 23, 2022
Job SummaryResponsible for beginning, mediating, and completing the
special orders process. Major Tasks, Responsibilities, and Key
- Determines customer product needs, conducts price negotiations
with both vendors and customers, determines price. Calls vendors
for order status and updates.
- Researches, sources and assigns margins on special orders by
determining appropriate margin for non-catalog items under an
assigned dollar amount that are in a specific product category.
Completes the special order purchase.
- Follows up with customers that did not initially accept offer
with the intention to convert quote.
- Reconciles accounts payable discrepancies by reviewing all
invoice discrepancies on special order parts and providing payment
instructions. Researches PO discrepancies.
- Processes returns for customers, works with vendor to ensure
all documentation is completed and ensures systems are
- Maintains adequate service levels on incoming requests either
by phone, fax or email.
- Verifies quote information is current and accurate (i.e. PO
numbers, payment terms, pricing and part numbers).
- Performs other duties as assigned.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, and techniques.
Work typically involves regular review of output by a senior
coworker or supervisor.
- Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility.
Keywords: HD Supply, Santee , Special Order Representative, Professions , Santee, California
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