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Special Order Representative

Company: HD Supply
Location: Santee
Posted on: September 23, 2022

Job Description:



Job SummaryResponsible for beginning, mediating, and completing the special orders process. Major Tasks, Responsibilities, and Key Accountabilities

  • Determines customer product needs, conducts price negotiations with both vendors and customers, determines price. Calls vendors for order status and updates.
  • Researches, sources and assigns margins on special orders by determining appropriate margin for non-catalog items under an assigned dollar amount that are in a specific product category. Completes the special order purchase.
  • Follows up with customers that did not initially accept offer with the intention to convert quote.
  • Reconciles accounts payable discrepancies by reviewing all invoice discrepancies on special order parts and providing payment instructions. Researches PO discrepancies.
  • Processes returns for customers, works with vendor to ensure all documentation is completed and ensures systems are updated.
  • Maintains adequate service levels on incoming requests either by phone, fax or email.
  • Verifies quote information is current and accurate (i.e. PO numbers, payment terms, pricing and part numbers).
  • Performs other duties as assigned.
    Nature and Scope
    • Refers complex, unusual problems to supervisor.
    • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
    • None.
      Work Environment
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
      • No travel required.
        Education and Experience
        • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Keywords: HD Supply, Santee , Special Order Representative, Professions , Santee, California

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