SanteeRecruiter Since 2001
the smart solution for Santee jobs

Customer Care Associate II - Specialized Services

Company: HD Supply
Location: Santee
Posted on: March 25, 2020

Job Description:

Company Overview HD Supply (NASDAQ:HDS) ( ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you! Job Description & Qualifications Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions.
  • Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
  • Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
  • Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Understands and supports compliance issues if required for assigned customer base. Nature and Scope
    • Refers complex, unusual problems to supervisor.
    • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
    • None. Work Environment
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
      • No travel required. Education and Experience
        • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Preferred Qualifications & Job Specific Details Job Specific Details
          • Theteam is responsible for EPA, Fax Admin, Master Key, Strategic Accounts and Warranty Solutions. Preferred Qualifications
            • Previous customer service experience.
            • Bilingual in English and Spanish. Job Locations US-CA-Santee - US-CA-San Diego Posted Date 4 weeks ago (2/27/2020 9:08 AM) Job ID 2020-37006 Business Unit Facilities Maintenance Functional Area Customer Service Remote Position? No Position Type Full-Time Posting Location : Postal Code 92071 HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Keywords: HD Supply, Santee , Customer Care Associate II - Specialized Services, Professions , Santee, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Cyber Risk Analytics Solution Consultant - Remote, US
Description: Do you believe that data and analytics can drive better outcomes and help make better decisions br br Are you excited about helping protect companies from risks and perils in the age of cyber attacks (more...)
Company: Guidewire Software, Inc.
Location: San Diego
Posted on: 04/1/2020

Investment Analyst
Description: First Washington Realty FWR is a fully integrated, national real estate investment and management firm. We specialize in the ownership of convenience, necessity and experience-oriented retail real estate. (more...)
Company: First Washington Realty
Location: San Diego
Posted on: 04/1/2020

Logistics Analyst, Senior
Description: W R Systems, Ltd. has a potential need for a senior logistics analyst to provide US Navy and US Coast Guard Fleet Support. br br Position responsibilities will include, but are not limited to the (more...)
Company: WR Systems
Location: San Diego
Posted on: 04/1/2020

Drafter, Transmission & Distribution Line
Description: Since 2006, Ampirical has provided comprehensive customer support, from project conception to design engineering, project management, and construction in electrical transmission and distribution. With (more...)
Company: Ampirical
Location: San Diego
Posted on: 04/1/2020

Associate Analyst - Income & Growth
Description: Responsibilities: Build and maintain cash flow models and the independent scoring of credits Produce recommendations for team using established
Company: eFinancial Careers
Location: San Diego
Posted on: 04/1/2020

Description: We are looking for a Project Administrator to coordinate project activities and help assist the on and off site project management team with the coordination of activity and administration of any single (more...)
Company: Macro-Z-Technology Co.
Location: San Diego
Posted on: 04/1/2020

CDL-A Company Truck Driver
Description: CDL-A COMPANY TRUCK DRIVER JOBSNewly Increased Pay And Top Miles Find More At Freymiller Get on board with a carrier that combines old-school trucking with modern respect At Freymiller, we offer real (more...)
Company: Freymiller
Location: San Diego
Posted on: 04/1/2020

Robotics Test Technician
Description: Introduction to Shield AIShield AI's mission is to protect service members and civilians with artificially intelligent systems. For our world-class team, no idea is too ambitious, and we never stop working (more...)
Company: Shield AI
Location: San Diego
Posted on: 04/1/2020

NAPA Auto Parts-Dispatcher
Description: AUTOMOTIVE PARTS GROUP Job Description TITLE: Dispatcher REPORTS TO: Store Manager FLSA: Non-Exempt JOB CODE: 1231 Position Mission: Dispatches and plans local deliveries to wholesale customers in a timely (more...)
Company: Genuine Auto Parts
Location: San Diego
Posted on: 04/1/2020

CDL-A Company Truck Driver
Description: CDL-A COMPANY TRUCK DRIVER JOBSNewly Increased Pay And Top Miles Find More At Freymiller Get on board with a carrier that combines old-school trucking with modern respect At Freymiller, we offer real (more...)
Company: Freymiller
Location: Carlsbad
Posted on: 04/1/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santee RSS job feeds