SanteeRecruiter Since 2001
the smart solution for Santee jobs

Supv, Customer Care

Company: Hd Supply
Location: Santee
Posted on: November 16, 2021

Job Description:

Company Overview HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If youre ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you! Job Description & Qualifications Job Summary Oversee the day-to- day operations and supervision of the Customer Service team. Major Tasks, Responsibilities, and Key Accountabilities Coaches Customer Service team to meet or exceed minimum performance standards. Supervises customer service resources to minimize customer wait time. Ensures that customer services are provided including answering customer inquiries, providing customers with information, and resolving routine to moderately complex problems. Monitors call-waiting times and adjusts schedules as necessary to provide adequate coverage during peak volume periods. Monitors, coaches, and educates team regarding department incentive and initiative program(s). Works with associates and customers to solve problems and ensure customer satisfaction. Maintains individual and department productivity reports, publishing daily, weekly, monthly, and year-to-date statistics. Participates in the administration of personnel issues including interviewing and recommendations for hire, performance management, and training and development of assigned staff. Trains and mentors new Customer Service staff on all operational procedures, product lines, sales and service standards and the training checklist. Creates and maintains product and customer master files in the system. Responsible for taking escalated calls. Nature and Scope Experience provides solutions. Ensures that work is performed consistently with company policies and procedures. Leads a group or team of support, craft, or lower level professional associates. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time. Education and Experience Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines. Preferred Qualifications & Job Specific Details Preferred Qualifications Bachelor's Degree. 2 years of supervisory experience. PRID PRID156 Job Locations US-CA-Santee Posted Date 1 day ago (7/22/2021 11:49 AM) Job ID 2021-45546 Functional Area Customer Service Remote Position? No Position Type Full-Time Posting Location : Postal Code 92071 HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.by Jobble

Keywords: Hd Supply, Santee , Supv, Customer Care, Other , Santee, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santee RSS job feeds