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Software Support Specialist

Location: Santee
Posted on: November 14, 2021

Job Description:

General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced high-resolution surveillance systems.

We need an enthusiastic, motivated individual to provide technical support to a team developing automated tests and automated testing infrastructure. This individual will be responsible for setting up and configuring systems, executing automated testing, analyzing results, and following up with the necessary teams to ensure that proper action is taken. This individual will also be responsible for generating metrics and producing reports to communicate status to our partner teams. In addition, this individual will be responsible for helping to create, evolve, and organize the team's documentation.


  • Set up and configure systems and software to run tests. Interface with other groups to resolve hardware/software issues as appropriate
  • Utilize tools to run automated tests and gather results
  • Perform preliminary analysis of failures and direct issues to proper owners
  • Organize, distribute, and follow up on reported results
  • Prepare metrics associated with automated testing activities
  • Maintain and update documentation associated with automated testing. Organize existing documentation to assist engineers
  • Keep all automated testing infrastructure in good working order with latest updates, tools, etc.
  • Assist automated test development team by submitting requests for software, hardware, or kiosk services
  • Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
  • Perform other duties as required or assignedWe recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
    Job Qualifications:
    • Typically requires an Associate's degree with an emphasis in information technology, or a related discipline. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education.
    • Experience with Windows 10 and MS Office applications is very important
    • Exposure to linux would be desirable
    • Exposure to Visual Studio development environment would be a plus
    • Exposure to TFS, Git or other document and source code repository would be good
    • Some exposure to scripting would be helpful (batch files, power shell, or python)
    • Must have excellent teamwork and communication skills (both verbal and written)
    • Requires an understanding of department policies and procedures, and a working knowledge of current personal computers, relevant operating systems and associated peripheral equipment
    • Ability to obtain and maintain a DoD security clearance

Keywords: GENERAL ATOMICS, Santee , Software Support Specialist, IT / Software / Systems , Santee, California

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