Customer Service Representative
Company: Scantibodies Laboratories, Inc.
Location: Santee
Posted on: June 15, 2022
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Job Description:
Job Description Essential Duties: Receive and respond to
correspondence and phone calls from customers, including entering
customer orders, researching information and tracking progress of
orders. Be responsible for customer service to a variable number of
directly assigned customers and be prepared to assume
representation for additional customers, both as new assignments
and ---unassigned--- customers. Be familiar with the top 10-20
products and top 30-50 customers of SLI. Be familiar with the
product lines of the various production departments within SLI
(i.e., who makes which products for order processing and technical
support questions.) Receive, review and enter into record customer
specifications, assuring proper review and approval by production,
QA and other appropriate personnel. Train on and remain current on
SOP---s for Front Office/Customer Service. Participate in weekly
(or as scheduled) Customer Service Meetings. Offer assistance and
support to front office tasks as may be appropriate and requested
from time to time (i.e., answer incoming phone calls, assist with
mass mailings, etc.). Assist in the drafting of documentation
(MMD---s, SOP---s, etc.) as appropriate. Able to read, write and
speak English. Regular, reliable and predictable attendance. May
perform other job related duties as assigned. May be assigned to
any Scantibodies location for any period of time. Equipment Used:
Multi-line Phone System Personal Computer General Office Equipment
Company Vehicle Job Specifications: High school diploma or
equivalent required. College degree or College level courses in
biology/chemistry and related subjects is preferred. Minimum one to
two years customer service experience, with some experience in a
related field desirable. (Grade level dependent on experience and
skill level.) Must possess excellent customer service,
interpersonal, and phone skills. Must be computer literate with
word processing/data entry experience. Knowledge of Word and Excel
also required. Must have good language/communication skills with
the ability to draft and edit correspondence. The desirable
candidate must have flexibility to meet the needs of the customers,
including a work schedule that may occasionally exceed the 8 hour
day and the possibility of some travel, if required to best serve
the customers and fill the position requirements. Valid driver---s
license, current proof of insurance and clean driving record.
Company Description We are a 46 Year old Privately owned Biotech
company located in the East County of San Diego. Proud to be
producers of testing kits supporting the medical community.
Keywords: Scantibodies Laboratories, Inc., Santee , Customer Service Representative, Hospitality & Tourism , Santee, California
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